April 19, 2012

 

 

Calfresh logo   Program Guide Letter #571

 

Subject

Customer Service, Complaints, State Hearings and National Voter Registration Act

 

Effective Date

Upon Receipt

 

Purpose

The purpose of this letter is to update CalFresh Program Guide sections on Customer Service, Complaints, State Hearings and National Voter Registration Act (NVRA).

 

Summary of Changes

CHAPTER/ SECTION #

SECTION TITLE

REVISIONS/UPDATES

63-001

Customer Service and Complaints

Removed Section and Added Link to the Eligibility Desk Guide (EDG)

63-002

State Hearings

Added a Table of Contents

63-002.3

Filing a Request for a Rehearing

Added a new section regarding rehearings

63-003

Case Flow Procedures Between Appeals and FRCs

Added a Table of Contents and Updated Section

63-004

Aid Paid Pending

Added a Table of Contents and Updated Section

63-005

Resolving the Issues Without a Hearing

Added a Table of Contents and Updated Section

63-006

Attendance at a State Hearing

Added a Table of Contents and Updated section

63-007

State Hearing Decisions

Added a Table of Contents and Updated section

63-103.10

National Voter Registration Act

Removed Section and Added Link to the EDG

63-271.6

Mandatory Reporting Requirements

Added Note regarding NVRA and Link to the EDG

Changes to the CalFresh Program Guide are noted with highlighted text.

 

 

ACCESS Call Center Impact

No Impact

 

Automation Impact

No Impact

 

Forms (Client Correspondence Impact)

No Impact

 

Operational Impact

No Impact

 

Other Programs Impact

No Impact

 

Quality Assurance (QA) Impact

No Impact

 

Manager Approval

SYLVIA MELENA, Assistant Deputy Director

Self-Sufficiency Programs

Strategic Planning & Operational Support

TG