63-352   Case Assignment

 

Table of Contents

 

 

Section

General

352.1

Case Handling

352.2

Referrals and Transfers between Cash Assistance and CalFresh

352.3

Referrals for Cash Assistance

352.4

CalWORKs/CalFresh to Transitional CalFresh Conversions

352.5

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63-352.1
General

The worker assigned to the case action/task is responsible for determining eligibility and certification, answering applicant/recipient questions and resolving problems.

 

63-352.2
Case Handling

CalFresh case handling procedures will be followed according to the Family Resource Center’s (FRC) internal procedures or Task Based procedures as indicated in the Caseload Management section of the Eligibility and Employment Operations Guide and the No Wrong Door Guidelines as explained in the Eligibility Desk Guide (EDG).

 

 

63-352.3
Referrals and Transfers between Cash Assistance and CalFresh

The purpose of this section is to ensure that applicants and recipients are served as efficiently as possible and that delays in determinations of eligibility and granting CalFresh are kept to a minimum.  Specific procedures will be observed in all cases:

·         Worker will ensure that CalFresh is not issued twice in the same month to any household.  All applicants will be cleared prior to granting.

·         The worker who can meet the CalFresh needs of the applicant/recipient most promptly and efficiently will take all actions necessary to do so.

·         Disagreements within a FRC as to which worker will handle a given situation will be resolved through the FRC’s discretion and policy.

·         Routine referrals will be handles as outlined in 63-352.4 below and the No Wrong Door Guidelines as indicated in the Eligibility Desk Guide (EDG).

·         The appropriate FRC management will resolve problem cases and/or boundary disputes.

·         Staff will not refer applicant/recipients to another FRC’s except as explained in the “Referral to Other Offices” section of the No Wrong Door Guidelines in the EDG.

 

63-352.4
Referrals for Cash Assistance

REFERRALS TO CALWORKS

When a Non-Assistance CalFresh household requests CalWORKs, staff will process the request as follows:

·   If the applicant calls ACCESS, the ACCESS worker will refer the applicant to the proper FRC.  The ACCESS worker will mail the CalWORKs application packet upon request.

·   If the applicant requests CalWORKs at an FRC, staff will process the application even if the applicant resides in another FRC’s zip code.  Refer to the No Wrong Door Guidelines in the EDG for more information.

REFERRALS TO GENERAL RELIEF

When a Non-Assistance CalFresh household requests General Relief (GR), staff will process the request as follows:

·   If the applicant calls ACCESS, the ACCESS worker will refer the applicant to the proper FRC. 

·   If the applicant requests GR at an FRC which does not process GR, staff will refer them to the proper FRC according to zip code.  Refer to the No Wrong Door Guideline Exceptions in the EDG for more information.

 

63-352.5
CalWORKs/ CalFresh to Transitional CalFresh Conversions

When eligibility to CalWORKs ends and the household was receiving CalFresh through that case, the CalWORKs worker must process a Transitional CalFresh case within 10 calendar days following the CalWORKs discontinuance.  Refer to 63-321 for more information.