63-000     Customer Service, Complaints and State Hearings

 

Table of Contents

 

 

CFPG

63-001 Customer Service and Complaints

Customer Service and Complaints

001

63-002 State Hearings

General

002.1

Filing Requests for State Hearings

002.2

Filing a Request for a Rehearing

002.3

63-003 Case Flow Procedures Between Appeals and FRCs

Initial Procedures

003.1

Time Constraints

003.2

FRC Responsibilities

003.3

FRC Procedures

003.4

Case Review Deadlines

003.5

Ongoing Communication with the Household/Hearing Pending

003.6

Ongoing Communication with Appeals/Hearing Pending

003.7

63-004 Aid Paid Pending

General

004.1

APP Instructions from Appeals Representative

004.2

Households Not Entitled to APP

004.3

APP Pending the Hearing Decision by ALJ Ruling

004.4

APP Pending the Hearing Decision by ALJ Reversal

004.5

APP Notice of Action

004.6

Discontinuance of APP

004.7

APP Overissuances

004.8

63-005 Resolving the Issues Without a Hearing

General

005.1

Conditional Withdrawal (CWD)

005.2

Out of Hearing Resolution (OHR)

005.3

Out of Hearing Resolution (OHR) Procedures

005.4

Withdrawal

005.5

Abandonment of the Claim

005.6

63-006 Attendance at a State Hearing

Notification to Family Resource Center (FRC) Staff

006.1

Required Attendance

006.2

Advocate Status

006.3

63-007 State Hearing Decisions

 

County Notification of State Hearing Decision

007.1

Precedent Setting

007.2

Compliance Report (DPA 27) Deadlines

007.3

Completion of Compliance Report (DPA 27)

007.4