June 15, 2012

 

 

CalWORKs Program Guide (CPG) Letter No. 264

 

Subject

EMPLOYMENT SERVICES REQUESTS AND ESCALATION PROCESS

 

Effective

Upon receipt

 

Expiration Date

Until further notice

 

Reference

CalWORKs Employment Services Participation Requirements

 

Purpose

This document provides guidance for both Eligibility and Employment Services (ES) staff in completing timely case actions for CalWORKs ES activities.

 

Background

Employment Services Requests (ESRs) are comprised of eligibility actions affecting employment services case management, including Child Care. These actions are limited to eligibility staff because of the potential effect they can have on a participantís eligibility status.

 

Completion of timely case actions is critical to case management efforts and the potential success of individuals in CalWORKs ES activities.

 

Summary of Updates

The following CPG chapter has been uploaded to the CPG online at http://hhsa-pg.sdcounty.ca.gov/:

 

CPG Chapter

CPG Section Update

10-005 J.

New section

 

Changes to the CPG are noted in highlighted text.

 

Automation Impact

None.

 

Program Impacts

No CalFresh or Medi-Cal impacts.

 

Child Care Impact

Child Care case maintenance and payments can be impacted by outstanding eligibility actions.Once an ESR has been sent to the Family Resource Center (FRC) WTW Liaison, the Child Care Designated Worker and Child Care Case Manager (CCM) shall monitor to ensure actions are taken within acceptable processing timeframes and escalate as appropriate.

 

Forms Impact

Form 27-357 Employment Services Request was created as a communication tool for use in the processing of pending ES case actions.

 

ACCESS Impact

ACCESS Customer Service Agents shall take appropriate action based on instructions outlined in this letter, ACCESS internal protocols and CPG section listed above.

 

Imaging Impact

No imaging impact.

 

Senior Program Manager

 

 

ADRIENNE YANCEY

Senior Program Manager

Self-Sufficiency Programs

Strategic Planning & Operational Support

 

Manager Contact

CalWORKs Program

 

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